Privacy Policy

This Privacy Policy explains how Lingua Flow processes personal data in connection with its website, course inquiries, enrolment steps, and small-group language courses in Bogotá.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess course level and group fit, manage enrolment, schedule lessons, communicate course details, collect payments, provide materials and preparation lists, prepare progress summaries, maintain records, improve website performance, and meet legal, accounting, and security obligations. We may also use data to handle complaints, disputes, and other administrative matters connected with our services.

Processing is limited to the operational needs of the website and courses.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and manage course administration. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their tasks.

03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, regulators, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, or address security or fraud concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where permitted, or restriction of certain processing. They may also object to processing in some circumstances and ask for clarification about how their data is used. We may need to verify identity before acting on a request.

Available rights may vary depending on the legal basis and the type of record involved.

Requests

How to Make a Request

To exercise a privacy right, a person should submit a clear request describing the data or activity concerned. We will review the request, confirm whether any legal exceptions apply, and respond within the period required by applicable law. If a request cannot be fully granted, we will explain the reason in general terms.

Requests are handled after identity checks and any legally required review.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage enrolment, deliver courses, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where appropriate. Some records may be retained for a longer period if a legal claim, dispute, or compliance requirement applies.

Retention is based on the purpose of collection, legal duties, and operational need.

Policy Updates

If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.

Privacy email

help@hobbyleafpoet.click

Privacy phone

+57 321 4170828

Mailing address

Calle 116 16 99, San Patricio Bogotá

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

01Data Collected

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, attendance and participation records, payment-related information, and communications sent through our website or other booking channels. We may also process limited technical data such as device, browser, and usage information when users visit the site.

The data we collect depends on the inquiry, enrolment, and course activities involved.

02Collection Sources

Sources of Data

We receive personal data from forms, messages, phone calls, email, center visits, and booking or enrolment steps. We also generate data from scheduling, lesson administration, progress summaries, and website interaction logs. In limited cases, we may receive information from payment processors or other service providers involved in operating the business.

Most information comes directly from users, while some is created during normal service use.

03Cookie Types

Types of Cookies

The site may use essential cookies to support navigation, security, and form handling. It may also use preference cookies to remember basic settings and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.

We use cookies only for practical site functions and basic measurement.

04Cookie Controls

Cookie Controls

Users may manage cookies through their browser controls, including blocking or deleting cookies already stored on a device. Some site functions may not work properly if certain cookies are disabled. Where required, we may present additional cookie choices through the website interface.

Browser settings and device tools can be used to limit non-essential cookies.